Latest News


April 11, 2018

Putting Things Rights – RBS GRG Update

As part of its “Putting Things Right” campaign, Royal Bank of Scotland (RBS) has begun providing a weekly update of the current review of claims being […]
April 9, 2018

Financial Ombudsman Service under fire

An undercover investigation carried out by Channel 4’s Dispatches programme has uncovered a troubling sight behind the scenes of the Financial Ombudsman Service (FOS). To quote […]
April 3, 2018

Complaints Reform on the Horizon

UK Finance, the trade body representing almost 300 of the country’s leading banking and finance firms, have announced the launch of their UK SME Complaints and Resolution […]
March 27, 2018

Tales from the Global Restructuring Group

Following the publication of the report into the conduct of Royal Bank of Scotland (RBS) towards small businesses transferred to its Global Restructuring Group (GRG), many […]
March 23, 2018

FCA criticised over GRG Scandal

Andrew Bailey, Chief Executive of the Financial Conduct Authority (FCA), has this week defended the attitude of the city watchdog towards misconduct. As many will recall, […]
March 15, 2018

NHS Centre left short-changed by RBS

Coventry Health Limited, a collective of health care professionals who own Holbrook NHS Health Centre in Coventry, have been left devastated with the response from RBS […]