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September 12, 2013

Handling Complaints Competently

Like all complaints, whether it’s a mis-selling of interest rates or a complaint to your mobile phone provider, it can sometimes be a lengthy process, which […]
September 12, 2013

Not As Straightforward As You Think

We’ve all read in the news of the ‘Big Four’ banks coming under fire, due to negligence on their part. It has recently come to light […]
August 15, 2013

Sophisticated clients- what are your options?

If you have been mis-sold an interest rate hedging product the most common route for redress will be through the FCA Review. Having your complaint reviewed […]
July 24, 2013

Is the FCA Review process ‘fair’ and ‘independent’?

Following the pilot review by the Financial Conduct Authority (FCA) it was found that some 90% of the cases reviewed contained breaches of one of more […]
July 24, 2013
Mis-sold IRHP | Seneca Recover over £50m in Redress | SBC

Are the Fact Find meetings offered by the Banks as they appear or is there more to them?

Background Seneca Banking Consultants has experience with fact find meetings and the following are our observations from these meetings, the processes and our thoughts. Prior to […]
July 24, 2013
Mis-sold IRHP | Seneca Recover over £50m in Redress | SBC

How do I know I have been sold an Interest Rate Hedging Product?

Not everyone who has been sold an Interest Rate Hedging Product knows that they hold one as many people think that just have a fixed rate […]