Latest News

May 14, 2018

RBS to expand Global Restructuring Group appeals process

In a change to its currently established GRG claims process, RBS has provided an agreement for consequential loss claims to be appealed to its Independent Third […]
May 11, 2018

GRG Complaints Weekly Update

Following previous updates on the progress of the Global Restructuring Group review process by the Royal Bank of Scotland (RBS), we take this opportunity to consider […]
May 8, 2018

A New Name: A New Royal Bank of Scotland

As part of the banking industry’s current attempts to implement ring-fencing requirements prior to January 2019, the Royal Bank of Scotland (RBS) has renamed itself as […]
April 30, 2018

Coniston Hotel – Repossessed by RBS, sold to West Register

The BBC has shed light on the story of a hotel repossessed by Royal Bank of Scotland (RBS) before being sold to one of its own […]
April 27, 2018

Financial Ombudsman Service Under Review

Following our previous report on the Channel 4 Dispatches documentary showing a behind the scenes look at the workings, and failings, of the Financial Ombudsman Service […]
April 18, 2018

RBS’s Independent Third Party Report

In line with the role of Independent Third Party (ITP) to the Royal Bank of Scotland (RBS) review into the conduct of SME customers in the […]